02 — Capability · BC-1710.20
Account Opening & Servicing
Open deposit accounts quickly with the right owners, signers and terms, and carry out every later change the customer or the bank requests without losing the account's history, keeping every balance right as items post. The identity and due diligence checks that must pass before opening belong to financial crime.
- Deposit Account Onboarding
- Account Origination
- Account Maintenance
In scope
- Account opening across branch, online and mobile channels
- Owners, signers, beneficiaries and maintenance changes
- Holds, freezes, garnishments and other restrictions
- Transaction posting, available balance and funds availability
Out of scope
- Identity verification and know-your-customer checks (see BC-1770.10)
- Contact center case handling in general (see BC-450.20)
- Legal orders and litigation affecting the bank itself (see BC-150.40)
Realized by · 0
- No product in the catalog yet.
Used in · 3
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 5
- BC-1710.20.10Deposit Account OpeningOpen a new deposit account in any channel, capture the agreed product and terms, and fund it with the opening deposit so the customer can use it at once.
- BC-1710.20.20Account Ownership & SignersRecord and change who owns an account, who may sign or transact on it, and who receives it on death, with the evidence each change needs.
- BC-1710.20.30Account Change RequestsCarry out customer-requested changes such as product conversions, address updates and statement preferences, and confirm each one back to the customer.
- BC-1710.20.40Account Holds & RestrictionsPlace, track and release funds holds, freezes and legal orders such as levies and garnishments so restricted money cannot be withdrawn until the restriction ends.
- BC-1710.20.50Account Posting & BalancesPost debits and credits to each account as they arrive, keep the ledger and available balances correct through the day, apply funds availability rules to deposits, and close each account's day cleanly.