02 — Capability · BC-1420.50
Network & Customer Equipment Logistics
Get network gear and customer premises equipment to the right site, van or doorstep when needed, and bring equipment back for reuse when customers leave or upgrade.
- CPE Logistics
- Field Inventory
- Equipment Reverse Logistics
In scope
- Staging and configuration of network equipment for builds
- Distribution of modems, routers, set-top boxes and devices
- Technician van stock replenishment
- Recovery, refurbishment and redeployment of returned equipment
Out of scope
- Warehouse operations and inventory policy in general (see BC-650)
- Customer order returns for merchandise (see BC-670.50)
Decomposes into · 4
- BC-1420.50.10Network Equipment StagingKit, preconfigure and ship network equipment to build sites so crews install it without delay.
- BC-1420.50.20Customer Equipment DistributionSupply premises equipment to technicians, retail stores and self-install customers with the right firmware and serial records.
- BC-1420.50.30Van Stock ReplenishmentKeep each technician vehicle stocked with the parts and equipment its jobs need, without hoarding.
- BC-1420.50.40Equipment Recovery & RefurbishmentRetrieve unreturned equipment from departed customers, test and refurbish what is reusable, and retire the rest responsibly.