02 — Capability · BC-1420.40
Field Technician Workforce
Keep a field workforce that is skilled, safe, equipped and productive, mixing employees and contractors to match the work.
- Field Workforce Management
- Technician Enablement
- Field Force
In scope
- Technician skills, certification and capacity
- Vehicles, tools and test equipment
- Mobile work tools and job quality checks
Out of scope
- Hiring and general learning programs (see BC-320)
- Workplace safety programs company-wide (see BC-810)
Decomposes into · 4
- BC-1420.40.10Technician Skills & CertificationTrack which technician is qualified for which work and keep certifications current as technology changes.
- BC-1420.40.20Field Capacity PlanningMatch technician hours by area and skill to forecast installs, repairs and build work, adding contractors where needed.
- BC-1420.40.30Vehicles, Tools & Test EquipmentEquip each technician with a maintained vehicle, tools and calibrated test sets suited to the work.
- BC-1420.40.40Field Work Quality AuditsInspect a sample of completed jobs against workmanship standards and feed findings back to technicians and contractors.