02 — Capability · BC-1420.30
Premises Installation & Repair
Get a technician to the customer at the promised time, install or fix the service on the first visit and leave it working.
- Truck Roll
- Field Dispatch
- Install & Repair
In scope
- Appointment booking and visit windows
- Dispatch and routing of field technicians
- Premises installation and repair visits
Out of scope
- Remote troubleshooting by the contact center (see BC-450.20)
- Repair of faults inside the network itself (see BC-1430)
Decomposes into · 4
- BC-1420.30.10Field Appointment SchedulingOffer appointment windows that technician capacity can actually meet, and rebook quickly when plans change.
- BC-1420.30.20Technician Dispatch & RoutingAssign each job to a technician with the right skills and equipment and route the day to reduce drive time.
- BC-1420.30.30Premises InstallationRun the drop, install and configure equipment in the home or business and confirm the service works before leaving.
- BC-1420.30.40Premises Repair VisitsFind and fix faults at the customer location on the first visit and record the cause for repeat analysis.