02 — Capability · BC-1350.40
Investigations & Case Management
Investigate suspected theft and fraud to a conclusion that stands up — to management, to the police and in court — and recover what can be recovered.
- LP Investigations
- Case Management
- Civil Recovery
In scope
- Case intake, evidence handling and interview standards
- Coordination with police and prosecutors
- Civil recovery and restitution
- Case reporting and lessons back to controls
Out of scope
- Legal counsel on prosecution and employment law (see BC-150)
Decomposes into · 4
- BC-1350.40.10Case Intake & EvidenceOpen each case with the facts, preserve video, transactions and witness statements, and keep a chain of custody.
- BC-1350.40.20Investigative InterviewsInterview employees and suspects under a standard that protects their rights and the retailer's case.
- BC-1350.40.30Law Enforcement ReferralPackage cases for police and prosecutors where the retailer chooses to pursue charges, and track them to outcome.
- BC-1350.40.40Recovery & RestitutionRecover merchandise, cash and civil damages where the law allows, and record what was returned against what was lost.