02 — Capability · BC-1350.20
External Theft Prevention
Deter and detect shoplifting and organized retail crime in the store, with product protection, floor presence and detection that costs less than the loss it prevents.
- Shoplifting Prevention
- Organized Retail Crime
- Product Protection
In scope
- Product protection methods for high-risk items
- Floor presence, greeter and customer-service deterrence
- Electronic article surveillance and video analytics at exits
- Organized retail crime intelligence and coordination with law enforcement
Out of scope
- Site security guarding and camera infrastructure (see BC-840)
Decomposes into · 4
- BC-1350.20.10Product ProtectionDecide which products are tagged, locked, kept behind the counter or displayed openly, balancing loss against lost sales.
- BC-1350.20.20Deterrence PresenceUse associate attention, greeters and visible controls so theft is harder to attempt and easier to abandon.
- BC-1350.20.30Exit DetectionDetect unpaid merchandise leaving the store through tags, gates and video, and define how associates respond.
- BC-1350.20.40Organized Retail Crime ResponseIdentify repeat and coordinated theft across stores, build the pattern and work with peers and authorities on it.