02 — Capability · BC-1180.30
Warranty Administration
Define what the manufacturer promises on each product, pay valid claims promptly, reject invalid ones with reasons, feed failures back to engineering and recover cost from the suppliers whose parts failed.
- Warranty Claims
- Warranty Policy
- Supplier Recovery
In scope
- Warranty terms, registration and coverage determination
- Claim submission, adjudication and payment
- Warranty cost analysis and early-warning on emerging failures
- Supplier warranty recovery
Out of scope
- Plant-level nonconformance handling (see BC-1140)
- Product recall decisions (see BC-550)
Decomposes into · 4
- BC-1180.30.10Warranty Policy & CoverageSet warranty terms by product and market, register each unit and determine coverage for any claim by serial and date.
- BC-1180.30.20Claim Adjudication & PaymentReview claims against policy, labor standards and parts pricing, pay the valid ones on schedule and explain the rejections.
- BC-1180.30.30Warranty Analytics & Early WarningAnalyze claims by failure mode, build date and supplier so an emerging problem is caught in month two instead of year two.
- BC-1180.30.40Supplier Warranty RecoveryCharge back the share of warranty cost that traces to a supplier's part, with the evidence the supplier contract requires.