02 — Capability · BC-1140.30
Nonconformance & Corrective Action
Contain suspect product the moment it is found, decide what happens to it and remove the cause, with the whole chain recorded from first alert to verified closure.
- NCR Handling
- CAPA
- Containment & Disposition
In scope
- Nonconformance reporting and quarantine
- Material review and disposition
- Corrective and preventive action with effectiveness check
- Customer complaint investigation at the plant
Out of scope
- Field recalls and product-level corrective action (see BC-550)
- Warranty claim handling (see BC-1180)
Realized by · 0
- No product in the catalog yet.
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-1140.30.10Nonconformance Reporting & ContainmentRecord every suspect lot or unit, quarantine it and bound the exposure by date, lot and shipment within hours.
- BC-1140.30.20Material Review & DispositionDecide whether nonconforming material is used as is, reworked, regraded, returned or scrapped, by the people authorized to decide.
- BC-1140.30.30Corrective & Preventive ActionFind and remove the cause of a nonconformance, verify the fix held and extend it to wherever else the same cause could act.
- BC-1140.30.40Plant Complaint InvestigationTrace a customer complaint back to the lot, process and conditions that produced it and answer with facts and a fix.