11 — Technology category · TR-90.50
IT Service Management Platforms
Platforms that run requests, incidents, changes and the configuration records they act on.
- ITSM Platform
- Service Desk Software
- CMDB
In scope
- Request and incident workflows
- Change and configuration records
- Service catalogs and knowledge
Example technologies · 4
Well-known technologies in this category, named as facts. Not a shortlist or an endorsement.
- ServiceNow
- Jira Service Management
- BMC Helix
- Freshservice