02 — Capability · BC-830.40
Crisis Management
Give leadership one place to decide and one voice to speak when an event outgrows normal management, from activation through stand-down.
- Crisis Leadership
- Crisis Communications
- Incident Command
In scope
- Crisis team structure and activation criteria
- Situation assessment and decision logging
- Internal and external crisis communication
- Stand-down and transition to recovery
Out of scope
- Routine media relations (see BC-420)
- Legal advice during the crisis (see BC-150)
Decomposes into · 4
- BC-830.40.10Crisis Team & ActivationDefine who sits on the crisis team, what triggers calling them and how they assemble when the usual meeting room is the problem.
- BC-830.40.20Situation Assessment & Decision LoggingBuild and maintain a shared picture of what is known, what is assumed and what has been decided, with a timestamp on each.
- BC-830.40.30Crisis CommunicationTell employees, customers, regulators and the public what they need to know, when they need it, in one consistent message.
- BC-830.40.40Stand-Down & Recovery HandoverDecide when the crisis is over, hand the remaining work to normal management and record what the response cost.