02 — Capability · BC-810.20
Incident Management & Investigation
Capture every injury, illness and near miss, find the causes behind the obvious one and close the actions that stop it recurring.
- Incident Reporting
- Root Cause Analysis (Safety)
- Near Miss Program
In scope
- First response and immediate care
- Incident and near-miss reporting
- Investigation and corrective action tracking
- Regulatory injury recordkeeping
Out of scope
- IT incident handling (see BC-740)
- Crisis-scale events (see BC-830)
Decomposes into · 4
- BC-810.20.10Incident ReportingMake it simple and expected to report an injury, illness or near miss the same day, with enough detail to act on.
- BC-810.20.20Incident InvestigationEstablish what happened and why, down to the conditions and decisions that allowed it, without stopping at the person nearest the event.
- BC-810.20.30Corrective Action TrackingAssign, date and verify every action an investigation produces, and confirm it worked before closing it.
- BC-810.20.40Injury & Illness RecordkeepingMaintain the injury and illness records regulators expect, classified consistently so rates mean the same thing year over year.