02 — Capability · BC-560.10
Service Portfolio & Catalog
Decide which services are offered, describe each one in terms a customer can buy and a team can deliver, and keep the catalog current as services are added, changed and withdrawn.
- Service Catalog Management
- Service Offering Definition
In scope
- Service offering definition and packaging
- Service tiers and the commitments each carries
- Catalog publication and maintenance
- Service entry and exit decisions
Out of scope
- Product portfolio decisions for physical and software products (see BC-510)
- Service pricing (see BC-470)
Decomposes into · 3
- BC-560.10.10Service Offering DefinitionState what each service does for the customer, what is included, what is not, and what the customer must provide for it to work.
- BC-560.10.20Service Tier & Commitment DesignDefine the levels at which a service is offered and the response, availability and quality commitments attached to each.
- BC-560.10.30Service Catalog MaintenancePublish the current set of services in one place and retire entries that are no longer sold before someone orders one.