02 — Capability · BC-540.50
Product Content & Documentation
Produce and maintain the technical and descriptive content that goes with a product, so customers, regulators, channel partners and service teams all read the same current truth.
- Technical Documentation
- Product Information Management
- Technical Publications
In scope
- Technical documentation and manuals
- Product descriptions attributes and media for sales channels
- Safety and regulatory labeling content
- Localization and version control of product content
Out of scope
- Marketing campaign content (see BC-420)
- Internal knowledge base articles for support agents (see BC-450)
Decomposes into · 4
- BC-540.50.10Technical DocumentationWrite and maintain the manuals, drawings, data sheets and service documents a product needs, tied to the version they describe.
- BC-540.50.20Channel Product ContentPrepare the descriptions, attributes, images and specifications that sales channels and marketplaces publish, consistently across all of them.
- BC-540.50.30Labeling & Safety ContentProduce the labels, safety data and regulatory statements each market requires and keep them aligned with the product's current composition.
- BC-540.50.40Content LocalizationTranslate and adapt product content for each market and keep every language version in step with the source.