02 — Capability · BC-440.30
Partner Performance
Know which partners produce, plan jointly with the ones that matter, and keep every partner inside the program's rules so the channel grows without growing the risk.
- Partner Management
- Channel Performance
- Partner Governance
In scope
- Scorecards and tier reviews
- Joint business plans with priority partners
- Monitoring of program and conduct compliance
- Partner offboarding
Out of scope
- Supplier performance management (see BC-640)
- Investigating partner misconduct (see BC-160)
Decomposes into · 4
- BC-440.30.10Partner Scorecards & TieringMeasure each partner on revenue, growth, certification and customer outcomes, and move it between tiers on the published schedule.
- BC-440.30.20Joint Business PlanningAgree targets, investments and actions with priority partners for the year and review progress with them on a fixed cadence.
- BC-440.30.30Partner Compliance MonitoringWatch partner conduct against program rules and law, including resale restrictions and brand use, and act on breaches consistently.
- BC-440.30.40Partner OffboardingEnd a partnership in an orderly way, with customers transferred, access removed and obligations settled on both sides.