02 — Capability · BC-180.50
Organizational Change Management
Prepare the people a change affects to work the new way — understanding, skills, support — so adoption follows go-live instead of lagging it by a year.
- Change Adoption
- Stakeholder Engagement
- Change Readiness
In scope
- Change impact assessment
- Stakeholder engagement and communication plans
- Readiness training and adoption measurement
Out of scope
- Operational change control for IT changes (see BC-740)
- Employee relations and consultation obligations (see BC-360)
Decomposes into · 4
- BC-180.50.10Change Impact AssessmentIdentify who is affected by a change, how their work shifts and what they will need to succeed in it.
- BC-180.50.20Stakeholder EngagementMap the people who can make or break a change and work with them deliberately rather than hoping for the best.
- BC-180.50.30Change CommunicationTell affected people what is changing, why, when and what it means for them, in the order they need to hear it.
- BC-180.50.40Readiness & Adoption MeasurementAssess readiness before go-live and measure actual adoption after it, acting on the gap between the two.