02 — Capability · BC-1560.30
Utility Bill Calculation & Presentment
Calculate each customer's bill from validated usage and the applicable tariff, catch errors before bills go out, and present bills in the clear, regulated form customers are owed.
- Billing Run
- Bill Presentment
- Utility Bill Production
In scope
- Bill calculation from billing determinants
- Bill exception review before release
- Budget billing and levelized payment plans
- Regulated bill content, delivery and rebilling
Out of scope
- Generic invoice delivery (see BC-250.10) and communications bill presentment (see BC-1450.40)
- Validating and estimating meter data (see BC-1550.30)
- Net metering credits and export payments (see BC-1570)
- Billing inquiries through contact channels (see BC-450.20)
Decomposes into · 5
- BC-1560.30.10Usage Bill CalculationApply the customer's rates, riders, taxes and credits to validated usage for the billing period to produce the bill amount.
- BC-1560.30.20Bill Exception ReviewHold bills that fail high, low, zero-use or long-estimated checks and resolve them before they are released.
- BC-1560.30.30Budget Billing PlansSpread a customer's expected annual cost into equal installments and true it up against actual usage at set intervals.
- BC-1560.30.40Regulated Bill PresentmentPresent bills with every element regulators require, on paper or electronically, in a form customers can read and check.
- BC-1560.30.50Cancel & RebillCancel and reissue bills when reads, rates or account details were wrong, within the back-billing limits that apply.