02 — Capability · BC-1560.10
Service Start, Stop & Move
Let customers start, stop and transfer utility service at a premise with the right account, deposit and opening and closing reads, so responsibility for usage changes hands cleanly.
- Move-In and Move-Out
- Change of Tenancy
- Turn-On and Turn-Off
In scope
- Start, stop and transfer requests
- Linking accounts to premises and service points
- Security deposits under tariff rules
- Supplier switching in competitive retail markets
Out of scope
- Generic contact intake and case handling (see BC-450.20)
- Credit assessment policy (see BC-250.20)
- Meter field work at the premise (see BC-1550.10)
Decomposes into · 5
- BC-1560.10.10Service Start RequestsOpen service for a new customer at a premise, confirm identity and responsibility, and set the start date and opening read.
- BC-1560.10.20Service Stop & Final BillClose service on the requested date with a final read and final bill, and decide whether supply stays on for the next occupant.
- BC-1560.10.30Premise-to-Premise TransferMove a customer's service from one premise to another without a gap in responsibility or a duplicate account.
- BC-1560.10.40Utility Security DepositsDecide whether a deposit or guarantee is required under tariff rules, collect it, and refund it with any interest when it falls due.
- BC-1560.10.50Retail Supplier SwitchingProcess customer switches between competitive suppliers or retailers with accurate switch dates and reads.