02 — Capability · BC-1530.20
Outage Management
Find out quickly where supply has been lost, restore as many customers as possible as fast as possible and give accurate restoration times. Major events beyond normal restoration are handled by the major event capability (see BC-1580.50).
- OMS
- Power Cut Management
- Interruption Management
- Supply Restoration
In scope
- Outage detection from customer calls, meters and telemetry
- Restoration crew coordination in priority order
- Estimated restoration times
- Interruption records for reliability indices
Out of scope
- Major storm and catastrophic event response (see BC-1580.50)
- Enterprise crisis leadership (see BC-830.40)
- Permanent repair work after supply is restored (see BC-680.30)
Decomposes into · 4
- BC-1530.20.10Outage Detection & PredictionCombine customer calls, meter last-gasp messages and device alarms to confirm outages and infer which protective device operated.
- BC-1530.20.20Outage Crew CoordinationAssign and track crews to find faults, make the network safe and restore customers in priority order, starting with critical care and essential services.
- BC-1530.20.30Estimated Restoration TimesSet, update and share credible estimated restoration times so customers and contact centers know when supply should return.
- BC-1530.20.40Reliability Interruption RecordsRecord each interruption's cause, duration and customers affected so reliability indices are accurate and auditable.