02 — Capability · BC-1480.20
Public Safety Obligations
Make sure anyone can reach emergency services with an accurate location, that public warnings reach subscribers, and that regulators hear about significant outages as required.
- Emergency Services Compliance
- Public Warning
- Outage Reporting
In scope
- Emergency call routing and caller location
- Relaying public warning messages to subscribers
- Priority service for emergency responders
- Reporting network outages to regulators
Out of scope
- The company's own emergency response plans (see BC-830.30)
- Internal incident management for IT services (see BC-740.20)
Decomposes into · 5
- BC-1480.20.10Emergency Calling ComplianceRoute every emergency call to the right answering point on any service the company offers, and test that it keeps working.
- BC-1480.20.20Caller Location AccuracyDeliver caller location with emergency calls to the accuracy regulators require and keep address records current.
- BC-1480.20.30Public Alert DistributionPass official public warnings to subscribers' devices and screens promptly and record that they were delivered.
- BC-1480.20.40Responder Priority ServiceGive authorized emergency and government users priority access to the network during congestion, as obligations require.
- BC-1480.20.50Regulatory Outage ReportingRecognize outages that meet reporting thresholds and file initial and final reports to regulators within the required times.