02 — Capability · BC-1380.40
Vendor Returns & Recalls
Send defective, excess and recalled goods back to the vendor under the agreed terms, and pull recalled products out of stores, warehouses and customers' hands quickly and completely.
- Return to Vendor
- RTV
- Product Recall Execution
In scope
- Return-to-vendor agreements, authorization and credit recovery
- Consolidation and shipment of vendor returns
- Recall execution across stores, warehouses and online
- Customer notification and recall-return handling
Out of scope
- Deciding that a recall is required (see BC-550)
- Vendor contract terms in general (see BC-640)
Decomposes into · 4
- BC-1380.40.10Return-to-Vendor ProcessingAuthorize, consolidate and ship goods back to the vendor and claim the credit the agreement entitles the retailer to.
- BC-1380.40.20Vendor Credit RecoveryTrack every vendor return to its credit note and chase the ones that do not arrive.
- BC-1380.40.30Recall ExecutionStop sale, quarantine and withdraw recalled products from every channel within the hours a recall allows, and prove it.
- BC-1380.40.40Recall Customer HandlingNotify affected customers, accept recalled items back and refund or replace them under the recall terms.