02 — Capability · BC-1280.40
Community Programs
Build and sustain the community of users, contributors and advocates — the forums, events and recognition that make people feel part of the product rather than customers of it.
- Community Management
- User Groups
- Champion Programs
In scope
- Community forums and moderation
- Meetups, conferences and online events
- Champion and contributor recognition
- Code of conduct and its enforcement
Out of scope
- Paid customer support channels (see BC-450)
- Developer advocacy content tied to the API program (see BC-1240)
Decomposes into · 4
- BC-1280.40.10Community Forums & ModerationHost the places the community talks, keep them healthy and make sure questions get answered by someone.
- BC-1280.40.20Events & User GroupsRun and support gatherings, online and in person, where users teach each other and the company listens.
- BC-1280.40.30Contributor & Champion RecognitionRecognize the people who contribute code, answers and advocacy, in ways they actually value.
- BC-1280.40.40Code of ConductSet the standard of behavior for every community space and enforce it consistently, including on employees.