02 — Capability · BC-1250.10
Tenant Provisioning & Lifecycle
Create a working tenant the moment a customer signs, keep its configuration correct through its life, and retire it with its data handled as promised when the relationship ends.
- Customer Onboarding Automation
- Tenant Lifecycle
- Deprovisioning
In scope
- Automated tenant creation and initial configuration
- Tenant moves between regions, environments or plans
- Suspension, offboarding and data deletion on exit
Out of scope
- Customer success onboarding programs and training (see BC-460)
Decomposes into · 4
- BC-1250.10.10Tenant ProvisioningStand up an isolated, configured tenant automatically from the signed order or self-service signup.
- BC-1250.10.20Tenant ConfigurationHold and apply each tenant's settings, branding, integrations and limits in one governed place.
- BC-1250.10.30Tenant Migration & Region MovesMove a tenant between regions, tiers or hosting models without data loss and with a bounded cutover window.
- BC-1250.10.40Suspension & OffboardingSuspend for non-payment or policy, and on departure export, retain and then delete tenant data on the stated schedule.