02 — Capability · BC-1240.50
Developer Relations & Support
Build a relationship with the developers who use the product — answer their questions, hear their complaints, show up where they are — and carry what they say back into the roadmap.
- DevRel
- Developer Advocacy
- Developer Community
In scope
- Developer advocacy and technical content
- Developer support channels and forums
- Feedback loops from developers into product
Out of scope
- Open source stewardship of the company's own projects (see BC-1280)
- Marketing campaigns (see BC-420)
Decomposes into · 3
- BC-1240.50.10Developer AdvocacySpeak, write and demonstrate for developer audiences in a way that teaches rather than sells.
- BC-1240.50.20Developer SupportAnswer technical questions from integrators through forums and tickets with people who can read the code.
- BC-1240.50.30Developer Feedback & AdvisoryCollect what developers struggle with and want, and feed it to API design and product planning with evidence.