02 — Capability · BC-1180.20
Parts Distribution & Order Fulfillment
Get the right part to the dealer, technician or customer at the speed the situation demands, from a stock order that can wait a week to a machine-down order that cannot wait a night.
- Parts Operations
- Parts Fulfillment
- Emergency Parts
In scope
- Parts order capture across stock, urgent and machine-down priorities
- Parts warehouse picking, packing and shipping
- Parts returns and core handling
- Parts availability and backorder management
Out of scope
- Carrier management and freight contracts (see BC-660)
- Shared warehouse infrastructure (see BC-650)
Decomposes into · 4
- BC-1180.20.10Parts Order ManagementAccept parts orders with a priority class that drives the promise, the source and the freight, and tell the orderer what to expect.
- BC-1180.20.20Machine-Down FulfillmentLocate, pull and ship a part for a stopped machine from anywhere in the network within hours, with the cost justified by the downtime it ends.
- BC-1180.20.30Parts Warehouse OperationsPick, pack and ship service parts accurately in the small, mixed orders that characterize aftermarket, with error rates measured per line.
- BC-1180.20.40Returns & Core HandlingProcess parts returns and remanufacturing cores, credit the dealer and route the core to its next life.