02 — Capability · BC-1180.10
Service Parts Planning & Catalog
Know which parts fit which product and serial range, forecast demand for parts whose sales depend on failure rather than fashion, and decide what to stock where across the service network.
- Parts Catalog
- Spare Parts Planning
- Service Inventory Planning
In scope
- Service parts catalog and applicability by serial range
- Intermittent demand forecasting and stocking policy
- Last-time-buy and end-of-service planning
- Parts kit and supersession management
Out of scope
- Production material planning (see BC-1120)
- Enterprise demand planning for finished goods (see BC-610)
Decomposes into · 4
- BC-1180.10.10Parts Catalog & ApplicabilityMaintain the illustrated catalog that tells a technician or dealer exactly which part fits this serial number, including what superseded what.
- BC-1180.10.20Service Demand ForecastingForecast parts demand from installed base size, age and failure rates rather than from last year's sales alone.
- BC-1180.10.30Stocking Policy & Network PositioningDecide which parts sit at central, regional and dealer level, trading fill rate against the cost of holding slow movers everywhere.
- BC-1180.10.40End-of-Service PlanningDecide how long to support each product after production ends, make the last-time buys that need and tell customers before the shelf is bare.