{"version":"0.19.0","built_at":"2026-10-17T14:21:37.518Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","value_stream":{"id":"VS-310","name":"Service Request-to-Uptime","industries":["manufacturing"],"description":"Carry a machine-down call, alarm or due service from diagnosis through parts, technician visit and repair to a machine running again, with the warranty or contract settled and the failure fed back to engineering. Where Incident-to-Resolution (VS-10) restores an IT service, this restores equipment the customer owns.","outcome":"The machine is running again within the promised time, the parts and labor are charged to the right warranty, contract or customer, and the failure is known to engineering.","trigger":"A customer or dealer reports a machine down, a connected machine raises an alarm, or planned service falls due.","aliases":["Machine-Down Response","Aftermarket Service Lifecycle","Break-Fix (Equipment)"],"stages":[{"id":"VS-310.10","order":1,"name":"Log & Diagnose","description":"Record the request against the installed machine, check entitlement, and diagnose remotely or with the technical help desk.","capability_ids":["BC-1180.50","BC-1180.40","BC-1180.30","BC-450.20"]},{"id":"VS-310.20","order":2,"name":"Source the Parts","description":"Identify the right part for the machine's configuration and ship it, from the nearest stock or as a machine-down emergency.","capability_ids":["BC-1180.10","BC-1180.20"]},{"id":"VS-310.30","order":3,"name":"Dispatch & Repair","description":"Schedule a technician with the right skills, repair on site and record what failed and what was replaced.","capability_ids":["BC-1180.50","BC-450.40"]},{"id":"VS-310.40","order":4,"name":"Confirm Uptime","description":"Confirm the machine runs to specification with the customer and close the service visit.","capability_ids":["BC-1180.50","BC-450.20"]},{"id":"VS-310.50","order":5,"name":"Settle Warranty or Contract","description":"Adjudicate the warranty claim or charge the contract or customer, return failed parts, and recover costs from suppliers where due.","capability_ids":["BC-1180.30","BC-1180.20","BC-250.10"]},{"id":"VS-310.60","order":6,"name":"Learn from the Failure","description":"Analyze failure trends, issue service bulletins or campaigns, and feed design changes back to engineering.","capability_ids":["BC-1180.30","BC-1180.40","BC-550.60","BC-540.30"]}]}}