{"version":"0.13.0","built_at":"2026-10-13T01:09:27.433Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","value_stream":{"id":"VS-240","name":"Outage-to-Restoration","industries":["utilities"],"description":"Carry an everyday fault from the first alarm, meter signal or call to restored supply, informed customers and a recorded interruption. Where Trouble-to-Resolve (VS-150) restores subscriber service, this stream adds switching, safety clearances and the records behind reliability indices. Declared major events move to Storm-to-Recovery (VS-270).","outcome":"Every affected customer has supply again, knew when to expect it, and the interruption is recorded accurately for reporting.","trigger":"A protection device operates, meters report loss of supply, or customers report an outage, a gas escape or a burst main.","aliases":["Outage Response","Fault-to-Restore","Power Cut Response","Supply Interruption Handling"],"stages":[{"id":"VS-240.10","order":1,"name":"Detect & Locate","description":"Combine telemetry, meter events and customer calls to confirm the outage and narrow it to the device or section that failed.","capability_ids":["BC-1530.20","BC-1530.10","BC-1550.20"]},{"id":"VS-240.20","order":2,"name":"Isolate & Make Safe","description":"Isolate the faulted section, restore what can be restored by switching, and issue clearances before anyone works on it.","capability_ids":["BC-1530.30","BC-1530.40","BC-1530.50"]},{"id":"VS-240.30","order":3,"name":"Inform Customers","description":"Tell affected customers what happened and when supply should return, and update them when the estimate changes.","capability_ids":["BC-1530.20","BC-450.30","BC-450.20"]},{"id":"VS-240.40","order":4,"name":"Dispatch & Repair","description":"Send the right crew with the right materials, repair the fault and confirm the network is safe to re-energize.","capability_ids":["BC-1530.20","BC-680.30","BC-680.50"]},{"id":"VS-240.50","order":5,"name":"Restore & Confirm","description":"Re-energize in safe steps, confirm every customer is back using meter data, and close the outage.","capability_ids":["BC-1530.30","BC-1530.20","BC-1550.20"]},{"id":"VS-240.60","order":6,"name":"Record & Learn","description":"Record cause, duration and customers affected for reliability indices, and feed repeat faults into maintenance and investment plans.","capability_ids":["BC-1580.20","BC-680.40","BC-680.60"]}]}}