{"version":"0.11.0","built_at":"2026-10-12T01:17:59.374Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","value_stream":{"id":"VS-150","name":"Trouble-to-Resolve","industries":["communications"],"description":"Carry a fault in the live network or a subscriber's service from the first alarm or complaint to restored service, told to the people affected and, when an outage meets a threshold, reported to regulators on time. Where Incident-to-Resolution (VS-10) restores internal IT services for employees, this stream restores service to subscribers.","outcome":"Subscribers have working service again, affected customers and authorities were told on time, and any outage report is filed.","trigger":"A network alarm, a performance threshold breach or a subscriber report signals that service is degraded or down.","aliases":["Trouble-to-Repair","Fault-to-Fix","Network Assurance","Outage Management"],"stages":[{"id":"VS-150.10","order":1,"name":"Detect & Correlate","description":"Reduce the alarm flood to the events that matter, link subscriber reports to them, and open one trouble record per fault.","capability_ids":["BC-1430.10","BC-1430.20","BC-450.20"]},{"id":"VS-150.20","order":2,"name":"Assess Impact & Notify","description":"Work out which services, areas and subscribers are affected, alert them with an estimated restoration time and give agents the same answer.","capability_ids":["BC-1430.50","BC-1430.30","BC-450.30"]},{"id":"VS-150.30","order":3,"name":"Diagnose & Dispatch","description":"Pinpoint the failing element remotely where possible, then send the right crew, supplier or interconnecting carrier with the right parts.","capability_ids":["BC-1430.20","BC-1420.40","BC-1420.50"]},{"id":"VS-150.40","order":4,"name":"Restore Service","description":"Repair or reroute in the network or at the premises until service is back, and confirm with tests and subscribers that it is working.","capability_ids":["BC-1430.20","BC-1420.30","BC-1420.10"]},{"id":"VS-150.50","order":5,"name":"Report to Regulators","description":"Decide whether the outage meets a notice or reporting threshold, notify emergency services and regulators, and file initial and final reports on time.","capability_ids":["BC-1480.20","BC-1430.50","BC-140.50"]},{"id":"VS-150.60","order":6,"name":"Close & Prevent Recurrence","description":"Record cause, scope and restoration time, credit affected subscribers where owed, and fund permanent fixes for faults that keep returning.","capability_ids":["BC-1430.20","BC-1450.40","BC-1430.40"]}]}}