{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-460.20.20","name":"Feedback Capture","level":3,"parent_id":"BC-460.20","l1_id":"BC-460","industry":"cross-industry","macro_id":"MC-40","path":["Customer Experience & Loyalty","Experience Measurement","Feedback Capture"],"description":"Collect survey responses, reviews, ratings and comments at the right moments and channels without surveying the same customer to exhaustion.","aliases":[],"in_scope":[],"out_of_scope":[],"csdm_note":null,"status":"active","successor_id":null,"child_ids":[]},"crosswalk":{"realized_by":[],"used_in":[],"patterns":[],"stacks":[],"books":[]},"ancestors":[{"id":"BC-460","name":"Customer Experience & Loyalty","level":1},{"id":"BC-460.20","name":"Experience Measurement","level":2}],"children":[]}