{"version":"0.12.1","built_at":"2026-10-12T10:56:26.035Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-1560","name":"Utility Customer Service & Billing","level":1,"parent_id":null,"l1_id":"BC-1560","industry":"utilities","macro_id":null,"path":["Utility Customer Service & Billing"],"description":"Serve and bill electricity, gas and water customers under regulated tariffs and protections, from opening service at a premise and billing metered usage to payment arrangements and help for customers who cannot pay. Generic contact handling, invoicing and collections sit in the cross-industry capabilities.","aliases":["CIS","Customer Care & Billing","Utility Billing","Customer Information & Billing"],"in_scope":["Service start, stop and transfer at service points","Rates and tariffs configured in the billing system","Bill calculation from metered usage and regulated bill content","Regulated payment arrangements, disconnection and customer protections"],"out_of_scope":["Contact handling, cases and complaints (see BC-450)","Generic invoicing, cash application and revenue accounting (see BC-250)","Credit assessment and generic collections (see BC-250.20, BC-250.30)","Commercial pricing, discounts and promotions (see BC-470)","Preparing and arguing rate cases with regulators (see BC-1580)"],"csdm_note":"Record as a Business Capability realized mainly by the customer information and billing Business Application, with portal, payment and assistance program applications alongside; align it to customer-facing Business Services such as residential electric, gas or water service.","status":"active","successor_id":null,"child_ids":["BC-1560.10","BC-1560.20","BC-1560.30","BC-1560.40","BC-1560.50"]},"crosswalk":{"realized_by":[],"used_in":[],"patterns":[],"stacks":[],"books":[],"technology":[]},"ancestors":[],"children":[{"id":"BC-1560.10","name":"Service Start, Stop & Move","level":2,"child_count":5},{"id":"BC-1560.20","name":"Rates & Tariff Configuration","level":2,"child_count":5},{"id":"BC-1560.30","name":"Utility Bill Calculation & Presentment","level":2,"child_count":5},{"id":"BC-1560.40","name":"Payment Arrangements & Disconnection","level":2,"child_count":5},{"id":"BC-1560.50","name":"Customer Assistance & Protections","level":2,"child_count":4}]}