{"version":"0.18.0","built_at":"2026-10-16T10:40:38.130Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-1560.50.60","name":"Regulator Complaint Handling","level":3,"parent_id":"BC-1560.50","l1_id":"BC-1560","industry":"utilities","macro_id":null,"path":["Utility Customer Service & Billing","Customer Assistance & Protections","Regulator Complaint Handling"],"description":"Respond to complaints referred by the public utility commission or ombudsman within their deadlines, and track the outcomes the regulator reports.","aliases":["PUC Complaints","Ombudsman Cases"],"in_scope":[],"out_of_scope":[],"csdm_note":null,"status":"active","successor_id":null,"child_ids":[]},"crosswalk":{"realized_by":[],"used_in":[],"patterns":[],"stacks":[],"books":[],"technology":[]},"ancestors":[{"id":"BC-1560","name":"Utility Customer Service & Billing","level":1},{"id":"BC-1560.50","name":"Customer Assistance & Protections","level":2}],"children":[]}