{"version":"0.5.0","built_at":"2026-10-11T12:53:59.099Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-1430.50","name":"Outage Communication","level":2,"parent_id":"BC-1430","l1_id":"BC-1430","industry":"communications","macro_id":null,"path":["Network Operations & Assurance","Outage Communication"],"description":"Tell affected customers, partners and authorities about service outages promptly and accurately, and keep an evidence trail of what was said and when. The formal duty to report outages to regulators sits with Communications Regulatory Obligations (see BC-1480).","aliases":["Outage Notification","Service Status Communication","Network Status Updates"],"in_scope":["Proactive outage alerts to affected customers","Outage status information for agents and online channels","Outage notices to emergency services and regulators","Outage records with timelines and affected counts"],"out_of_scope":["Regulatory filings and agency relationships (see BC-140.50)","Media statements and public relations (see BC-480)","Service credits on customer bills (see BC-250)"],"csdm_note":null,"status":"active","successor_id":null,"child_ids":["BC-1430.50.10","BC-1430.50.20","BC-1430.50.30","BC-1430.50.40"]},"crosswalk":{"realized_by":[],"used_in":[],"patterns":[],"stacks":[],"books":[]},"ancestors":[{"id":"BC-1430","name":"Network Operations & Assurance","level":1}],"children":[{"id":"BC-1430.50.10","name":"Customer Outage Alerts","level":3,"child_count":0},{"id":"BC-1430.50.20","name":"Outage Status Publishing","level":3,"child_count":0},{"id":"BC-1430.50.30","name":"Authority & Emergency Service Notification","level":3,"child_count":0},{"id":"BC-1430.50.40","name":"Outage Event Records","level":3,"child_count":0}]}