{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-1380","name":"Returns & Reverse Logistics","level":1,"parent_id":null,"l1_id":"BC-1380","industry":"retail","macro_id":null,"path":["Returns & Reverse Logistics"],"description":"Take goods back from customers under a clear policy, refund them promptly, and route each returned item to the path that recovers the most value — resale, repair, vendor return, recycling or disposal — while keeping return abuse in check.","aliases":["Returns Management","Reverse Logistics","Returned Goods Processing","Returns & Recovery"],"in_scope":["Return policy, eligibility and authorization across channels","Intake, inspection and refund of returned goods in store and by mail","Disposition of returned inventory and value recovery","Returns to vendor, product recalls and the reverse flows behind them"],"out_of_scope":["Forward transportation and carrier contracts (see BC-660)","Customer service contact handling in general (see BC-450)","Markdown of unsold, never-returned stock (see BC-1310)"],"csdm_note":"Lands as a retail Business Capability realized by returns authorization, order management and disposition applications; it depends on the same order and inventory records as the forward flow and should not duplicate them.","status":"active","successor_id":null,"child_ids":["BC-1380.10","BC-1380.20","BC-1380.30","BC-1380.40"]},"crosswalk":{"realized_by":[],"used_in":[{"vs_id":"VS-110","vs":"Shelf-to-Basket","stage_id":"VS-110.70","stage":"Return & Recover","order":7,"via":"BC-1380.10"}],"patterns":[],"stacks":[],"books":[]},"ancestors":[],"children":[{"id":"BC-1380.10","name":"Return Policy & Authorization","level":2,"child_count":4},{"id":"BC-1380.20","name":"Return Intake & Refund","level":2,"child_count":4},{"id":"BC-1380.30","name":"Disposition & Value Recovery","level":2,"child_count":4},{"id":"BC-1380.40","name":"Vendor Returns & Recalls","level":2,"child_count":4}]}