{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-1380.10","name":"Return Policy & Authorization","level":2,"parent_id":"BC-1380","l1_id":"BC-1380","industry":"retail","macro_id":null,"path":["Returns & Reverse Logistics","Return Policy & Authorization"],"description":"Define what can be returned, by whom, within what window and in what condition, and apply it consistently in every channel, so shoppers know the rules and abusers find them hard to exploit.","aliases":["Returns Policy","Return Eligibility","Return Authorization"],"in_scope":["Policy design by product category, channel and customer tier","Return eligibility checks against the original transaction","Return authorization and label issuance for mail returns","Return-abuse detection and customer-level limits"],"out_of_scope":["Investigation of organized return fraud (see BC-1350)"],"csdm_note":null,"status":"active","successor_id":null,"child_ids":["BC-1380.10.10","BC-1380.10.20","BC-1380.10.30","BC-1380.10.40"]},"crosswalk":{"realized_by":[],"used_in":[{"vs_id":"VS-110","vs":"Shelf-to-Basket","stage_id":"VS-110.70","stage":"Return & Recover","order":7,"via":null}],"patterns":[],"stacks":[],"books":[]},"ancestors":[{"id":"BC-1380","name":"Returns & Reverse Logistics","level":1}],"children":[{"id":"BC-1380.10.10","name":"Return Policy Design","level":3,"child_count":0},{"id":"BC-1380.10.20","name":"Eligibility Verification","level":3,"child_count":0},{"id":"BC-1380.10.30","name":"Return Authorization & Labeling","level":3,"child_count":0},{"id":"BC-1380.10.40","name":"Return Abuse Detection","level":3,"child_count":0}]}