{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-1180","name":"Aftermarket & Service Parts","level":1,"parent_id":null,"l1_id":"BC-1180","industry":"manufacturing","macro_id":null,"path":["Aftermarket & Service Parts"],"description":"Keep the products already in customers' hands working and earning for the manufacturer, through service parts, warranty, technical support, field service and the service contracts that follow the equipment through its life.","aliases":["Service Parts","Aftersales","Parts & Service","Installed Base Support"],"in_scope":["Service parts cataloging, forecasting, stocking and distribution","Warranty policy administration, claims and supplier recovery","Technical support, service documentation and field service for installed equipment","Service contracts, upgrades and the installed base record that underpins all of it"],"out_of_scope":["General customer service and contact handling (see BC-450)","Enterprise inventory and warehousing operations shared with production (see BC-650)","Designing services as part of the product offer (see BC-560)"],"csdm_note":"The installed base is a natural fit for serialized product configuration items owned by the customer; the parts, warranty and field service Business Applications all key off it.","status":"active","successor_id":null,"child_ids":["BC-1180.10","BC-1180.20","BC-1180.30","BC-1180.40","BC-1180.50"]},"crosswalk":{"realized_by":[],"used_in":[],"patterns":[],"stacks":[],"books":[]},"ancestors":[],"children":[{"id":"BC-1180.10","name":"Service Parts Planning & Catalog","level":2,"child_count":4},{"id":"BC-1180.20","name":"Parts Distribution & Order Fulfillment","level":2,"child_count":4},{"id":"BC-1180.30","name":"Warranty Administration","level":2,"child_count":4},{"id":"BC-1180.40","name":"Technical Support & Service Information","level":2,"child_count":3},{"id":"BC-1180.50","name":"Field Service & Service Contracts","level":2,"child_count":5}]}